Your Frequently Asked
Questions, Answered.

Setting up your account and signing up for camp

How do I set up a Galileo account?

Click the "My Account" link in the top right corner. Under the heading "Don’t Have an Account? Start Here:” enter the primary contact’s email, the camper’s name, grade and select a camp. Then click, “Next”.


I forgot my password. What do I do?

Click "My Account" in the top right corner of the website, then click on the "Reset Password?" link. You can enter your email address to have a new temporary password sent to you.


What is the deadline for signing up for camp?

You can sign up as long as there's space available, online or over the phone, right up to 3 pm on the Friday before the session starts. If you miss that deadline and the session is waitlisted, please add yourself to the waitlist. If there’s space on Monday we’ll give you call.


How can I add on more camp sessions after camp starts?

Space permitting, you can add camp sessions online or over the phone until 3 pm on the Friday before the session starts. To add sessions online, log in to your account and click "Add Sessions" next to your camper's name.


Lunch (California)

What's for lunch? Who provides it?

We partner with school lunch purveyor, Choicelunch.


What’s included?

With Choicelunch, every day includes a morning snack, plus a lunch comprised of a generous entrée, a healthy snack and fresh-cut fruit. Please note that a drink is not included. Be sure to pack your own.


How do I order lunch?

Order Choicelunch when you sign up for camp. To add lunch to an existing order, log in to your Galileo account, click "Add Lunch/Extended Care" next to your camper’s name.  Click “Go” on the next page. Next select your camp program, camp location, and then click the "Lunch" box for the weeks you want to add lunch.  Finally complete the registration by purchasing lunch.


Can I customize my camper's meals?

Absolutely. In early May, if you’ve already signed up for lunch, you’ll have the option to customize your camper's menu with Choicelunch from a large selection of their nutritious, kid-approved favorites. Learn more here.


How do I customize my camper's meals?

Choicelunch automatically assigns your camper a different entrée for every day of the week. If this pre-set menu looks good to you, there’s nothing more you need to do. If you’d like to customize your camper’s menu, learn how in the How to Customize Your Lunch Order section of our Lunch page.


What are the deadlines for signing up for/customizing lunch?

Galileo must receive all lunch orders online or over the phone by Thursday at 5 pm before your week of camp. If you want to customize your camper's meals, Choicelunch needs to receive your selections online by 8 am the day before camp.


Can I add lunch after camp starts?

Unfortunately, you cannot order lunch after your camp session starts. In order to ensure on-time delivery of our lunch service, we cannot take lunch orders any later than 5 pm on the Wednesday before your camp session starts.


How much does it cost?

Lunch is $39 a week at all of our California camp locations. 


How do I know it's healthy?

Portion sizes are based on the USDA Recommended Daily Allowances and Guidelines for Healthy Lunches.

Nutrition information can be found when you’re customizing lunch within your account at To the right of the entrée photo, you’ll see three tabs – including “nutrition”. If you need specific information for health or allergy reasons please contact the Choicelunch nutritionist at

Choicelunch ingredients adhere to the following standards:

  • Hormone-free and antibiotic-free poultry, meats and dairy
  • 100% trans-fat free
  • No MSG or high fructose corn syrup
  • No artificial colors, flavors or sweeteners
  • Organic and local fresh fruits and vegetables, whenever possible


Lunch (Chicagoland)

What's for lunch? Who provides it?

We partner with school lunch purveyor, Gourmet Gorilla.


What’s included?

Sign up for lunch directly with Gourmet Gorilla. Visit this page for more details on how to sign up.


Can I customize my camper's meals?

Absolutely. Check back in early May for more details. If you're registered for camp by May 1, we'll send you an email letting you know you can sign up for lunch. In the meantime, check out a sample lunch menu and a sample a.m. snack menu.


How much does it cost?

Lunch prices vary based on your individual selections. Daily prices will range from $6.25 to $6.75 depending on what you choose.


How do I know it's healthy?

Gourmet Gorilla provides healthy local and organic food for kids, with an emphasis on foods that are familiar to children, while occasionally pushing the envelope of taste and food experience. Their menus are as much learning and educational experiences as they are healthy eating options.

Gourmet Gorilla recipes are designed to meet and exceed the USDA Recommended Daily Allowances and Guidelines for Healthy Lunches, Illinois Board of Education and City of Chicago Board of Education meal requirements. All their meals are kid tested and developed with 1 to 12 year olds in mind.

They pride themselves on using the freshest, highest quality ingredients. All of their meals are made from scratch in their 100% nut-free kitchen and they use local and organic produce & dairy as much as possible.

Learn more on our Chicagoland lunch page.


Extended Care

How do I sign up for extended care?

Signing up for extended care is a simple part of the camp sign-up process. If you've already signed up for camp and want to add extended care to your order, log in to your account, click "Add Lunch/Extended Care" next to your camper's name, select your camp program and click the "Extended Care" box or boxes for the weeks you want to add extended care.


What are the hours of extended care?

  • Camp Galileo and Galileo Summer Quest: 8 am – 9 am and 3 pm – 6 pm
  • Summer Camps @ The Tech: 8 am – 9 am and 4 pm – 6 pm

In all cases, you can sign up for morning care, afternoon care or both.


What activities happen at extended care?

All kinds. Learn more on our Extended Care page.


What if I only need extended care for a few days of the camp week?

Extended care is only available by the full week when you sign up online or over the phone. If you just need care on certain days, you can a) sign up for a full week and attend only the days you need, or b) sign up for individual extended care days when you arrive at camp, space permitting. Please note that extended care fills up quickly at many of our sites, so there's no guarantee there will be space available when camp starts.


Can I add extended care after camp starts?

Space permitting, you can add full weeks or individual days of morning or afternoon extended care in person at your camp during the camp week. However, extended care can fill up quickly, so if you absolutely need it, we suggest booking your spot in advance.



What happens if the week of camp I want to sign up for is full?

If your week of camp is already full, you can join the waitlist online or over the phone. There is no cost to join a waitlist, and no obligation to sign up once you're on it. If you have questions about a particular waitlist or your odds of getting to the top of it, call us at 800-854-3684.


What happens if I'm on a waitlist and a space opens up?

If space opens up and you're next on the list, we'll send an email letting you know. You'll have three business days to sign up for that week or class. If you don't sign up, we'll email the next family on the list to offer them the spot.


We won't be able to attend a full week of camp, is that OK?

It's absolutely OK, but not something we recommend. Our curriculum is carefully crafted to unfold over five days, with each day building on the one before it. Missing a day means missing an important piece of that nifty process. If no full weeks fit into your schedule, it's totally fine to sign up and plan to miss days—we can't, however, prorate the cost of your camp week, and your camper will not be able to complete that week’s projects.


Can I transfer my camp session to a different week/location?

Sure, just give us a call and, space permitting, you can change your camp location, week, major or class up to seven days before the start of your camp week. Beginning April 3, we charge a $30 transfer fee per session/class for any schedule changes, regardless of your original sign-up date.


Can I transfer my session to another camper?

The camp you sign up for is uniquely yours. Sessions and classes are not transferable to other campers.


How do I cancel my enrollment? Will I receive a refund?

Changing your summer schedule is no problem. All you have to do is give us a call. Here's our policy:

  • January - April 2: Receive a refund minus a $50 cancellation fee per session or class canceled. Transfer fee of $30 will be waived for session or class changes.
  • April 3 - June 1: Receive a refund minus a cancellation fee of $125 per session for Camp Galileo, $125 per session for Galileo Summer Quest or $75 per class for Summer Camps @ The Tech.
  • After June 1: No refunds, but space permitting you can change your camp location, week, major or class up to seven days before the start of your camp week.

A few other things to note:

  • Policy applies to all camp cancellations, regardless of original sign-up date.
  • All refunds will be credited via original payment method.
  • Camp fees are not refunded or prorated for days of camp missed due to illness or injury.
  • Camp fees from unused sessions cannot be applied to future purchases or transferred to another family.


Why is camp only scheduled through the beginning of August?

While schedules vary from camp to camp, all of our Camp Galileo and Galileo Summer Quest programs happen at schools. Because teachers and staff often head back to school in August, we arrange our exit to give them the time they need to prepare for a new school year.


4th of July Week

Is camp open on July 4th?

Camp will be closed at all Galileo locations on Wednesday, July 4, 2018 (but open the rest of the week, July 2 – 3 and July 5 – 6). To ensure a rich, consistent Galileo experience during the holiday week, we’ve designed a four-day curriculum for each of our camps:

  • Camp Galileo: Campers will investigate the inner workings of the human body with a special version of our Incredible Human Body theme, designed to unfold over four days
  • Galileo Summer Quest: Campers will skip their end-of-session presentations and focus exclusively on completing and polishing their projects
  • Summer Camps @ the Tech: Class curriculum is individually tailored to fit a four-day week

If you sign up for camp during the 4th of July week, you’ll pay a reduced rate to reflect the shorter session. Prices will be reduced as follows:

  • Camp Galileo: $50 off a full-day week  
  • Galileo Summer Quest: $50 off per week
  • Summer Camps @ the Tech: $25 off per class or $50 off for a full day of classes
  • And at all locations: Lunch and full-week extended care are 20% off


Financial assistance, discounts, fees and credits

Do you offer financial assistance? How do I apply?

Yes. Every year, we award thousands of weeks of specially priced camp through our financial assistance program. Apply on our Financial Assistance page.


How can I donate to your financial assistance program?

Help us make camp a reality for all with a donation to our assistance fund. Make a non-tax-deductible donation by adding it to your camp purchase when you check out, or call our customer service team at 800-854-3684.


What are lab/materials fees for?

Certain classes and majors—generally those that give kids access to certain technology or specialized tools or equipment—are subject to an additional fee to cover extraneous software or/and material costs.


What is the Refer a Friend discount?

When you refer a  new family to Galileo, you both save $25. Be sure to tell your friend(s) to enter the coupon code 2018FRIEND  at checkout along with your first name, last name, and email address so that you'll both receive the discount. Your friend will receive the discount during checkout and your account will be credited within 10 – 14 business days. This discount is available for new families at Camp Galileo, Galileo Summer Quest, and Summer Camps @ The Tech.

At select locations you can save up to $100 when you refer a new family. Visit our refer a friend promotions page for full details.


When will I receive my Refer a Friend credit?

Thanks for spreading the word about us. If your friend gave us your first name, last name and email address during the sign-up process, your credit is in the works and coming your way within 10 – 14 days of your friend's sign-up date.


What is a full-day discount?

Sign up for a full day of innovation at Summer Camps @ The Tech and save. Combine a morning class (9 am – 12 pm) and an afternoon class (1 pm – 4 pm) for a full-day, week-long experience that saves $80 off the total price of two individual classes. Please note that this discount is reflected in the listed price for full-day classes. This discount is only available at Summer Camps @ The Tech. Classes must take place during the same week of camp to qualify. Learn more about partner camp pricing by visiting Summer Camps @ The Tech website.

For more information on current discounts, check out our promotions.


Questions about my camper

How do you group kids together at camp?

At Camp Galileo, we group campers by grade in three groups—pre-K – entering K (Nebulas), entering 1st and 2nd (Stars) and entering 3rd through 5th (Supernovas)—and carefully customize our curriculum for each group. Learn more about camper age groups at Camp Galileo. At Galileo Summer Quest, 5th - 8th graders will spend the week with the like-minded visionaries in their major.

At Summer Camps @ The Tech, campers spend most of their week with the other campers in their chosen class or classes, which are organized by grade—entering 4th – 6th and 6th – 8th.


Can my Camp Galileo camper join his/her sibling/friend in an older/younger age group?

As our curriculum and activities are designed specifically for each age level, we strongly discourage grade group hopping. If your camper is concerned about seeing friends who are in a different grade group, remember that campers eat lunch together and participate in all-camp activities and games throughout the week.


Can my camper be grouped with friends at camp?

Definitely. At Galileo Summer Quest and Summer Camps @ The Tech, simply coordinate your camper's dates and major or class with the friends in question. At Camp Galileo, you can submit friend requests if campers are in the same age group as part of the sign-up process. While we'll try to group your camper with as many friends as possible, we can only guarantee one request.

If you don't do any social planning in advance, don't worry. Our group structure and stellar staff work all week to facilitate new friendships and make every camper feel safe and included.


Should I send my preschooler to camp?

Camp Galileo is a great place for your tiny innovator in training. We design activities specifically suited for pre-K and kindergarten-aged campers (we call them Nebulas), surround them with staff who are experienced with this age group and work with them to develop teamwork skills, a great preparation for kindergarten. Campers are grouped exclusively with other kids their own age and enjoy a maximum of 8:1 camper-to-staff ratio. While most Nebulas attend our full day program, we do offer a part-day option from 9 am – 1 pm for campers who aren't ready for a full day.

Nebulas must be entering kindergarten in the fall or turning 5 by December 1, 2018.


My camper is going into 5th grade—what camp should we sign up for?

It depends on the kid. Camp Galileo is for the 5th grader who loves the mix of art, science and outdoors and wants to be on the top of the heap in a group with 3rd and 4th graders. We give our 5th grade campers at Camp Galileo the honorary title of Red Supergiant and let them develop their leadership skills by mentoring younger innovators. Galileo Summer Quest is for the emerging visionary interested in an older environment (being grouped with 6th, 7th and 8th graders), ready to pick a passion—from majors like Mobile Game Design, Chefology or 3-D Modeling & Printing—and go deep exploring it.

Innovators with an interest in science and technology might want to spend part of the summer at Summer Camps @ The Tech for 4th – 8th graders in San Jose.


Can my camper sign up for the same Camp Galileo theme more than once during the summer?

Sure, it's actually pretty common. While the curriculum is the same each time, our instructors are prepared with more challenging next steps for returning campers so they can build on what they learned the first time through. Our returning campers often emerge from round two with more sophisticated projects and a deeper understanding of the concepts they learned.


Should my camper take the same Galileo Summer Quest major as last year?

Yes. While returning campers will find the curriculum familiar and the basics more or less the same, another week in the same major affords campers the opportunity to delve even deeper into what they're passionate about. Through additional weeks, campers can gain mastery in techniques introduced in the major, taking their projects to the next level and continuing to practice the Innovator's Process and Mindset, which is the core of our curriculum.


How do you deal with serious allergies at camp?

We take allergies very seriously. As part of the sign-up process, you'll complete a detailed health history form with any information we should know about your camper's allergies. We send this information to the staff at your camp location. Before camp begins, we welcome you to contact your Camp Director (we'll send you contact information in early June) to talk through any concerns or specific instructions you may have.

We designate nut-free tables at all of our camps during snack times and lunch and enforce a strict hand-washing policy. All staff members are trained on how to administer an EpiPen in the event of an emergency.


Do Galileo camps serve children with special needs?

While our camps aren't specifically designed to accommodate special needs, a wide range of kids with special needs have had great experiences with us over the years. To help decide if our camps are right for you, please give our customer service team a call at 1-800-854-3684. We also welcome camper aides, but require all aides who attend camp to complete a background check before camp begins.


What level of medical care for my camper are you able to accommodate?

Chronic medical conditions like diabetes are typically able to be supported at camp. For more serious or specialized conditions, please give us a call at 1-800-854-3684.


International Campers

Do you allow international campers?

We sure do. We love that families from all over the world come to experience the magic of camp at Galileo.


Do I need to be fluent in English to attend camp?

Yes, our camps are conducted in English. All campers must be able to understand directions and respond to staff members and other campers on their own.


Do I need to list an emergency contact in the US?

Yes, every camper at Galileo needs to have two or three local contact numbers in case we have questions or concerns while at camp.


How do I enroll?

Click here to enroll. Each family planning to attend camp at Galileo will need to create a separate account, listing their child’s emergency contacts and personal information. If a family has multiple children attending camp, the family can register all of their children within a single account.



It’s a big school – how do you keep supervision on so many children?

We maintain one of the lowest camper to staff ratios in California. During class time, it’s a maximum of 8:1 for entering Kindergarteners, and 10:1 for most other grades. During lunch and camp hours, we keep our ratio at 10:1 or better. During programs, campers are organized into smaller groups or teams so that our staff can effectively maintain a watchful eye. Camp Galileo campers are never alone – even trips to the restroom happen with a buddy or group - and our staff is trained to take attendance every 15 minutes and during every transition.


My child has a severe allergy. What precautions do you take to keep them safe?

Our staff members are trained in how to recognize the signs of anaphylactic shock and administer an EpiPen, if needed. EpiPens brought to camp will remain with the camper and supervising staff member at all times. Our staff also keeps campers’ health history, provided during the enrollment process, handy in case it is needed. Campers with tree nut and other food allergies enjoy lunch in a nut-free zone, supervised by a staff member.


What if my child gets hurt?

We do everything we can to keep your campers safe, and we’re prepared to support them in the event of an injury. At least 2 staff on every campus are first-aid and CPR certified. We notify all parents about minor injuries (like scraped knees) during the check-out process every day. In the event of a more serious injury, we call 911 if needed, and notify the parents or guardians immediately.


How do I know your staff is trustworthy?

Our staff goes through a rigorous 5-stage interview process that includes: application, phone interview, in-person interview, reference check, and criminal background check; leadership team members will attend an additional one-on-one interview. Those that meet our standards - 15% of applicants on average - are invited to join the Galileo team. Once hired, all staff receives several hours of online training plus 2 full days of in-person training, followed by ongoing supervision and professional development provided by their Camp Director. But don’t just take our word for it!  In 2017, over 98% of nearly 7,000 parents rated our staff highly on their post-camp survey.


How do you know the right child is going home with the right adult?

Our staff is required to check for a photo ID and cross check it with the list of people that you have authorized to pick up your child. Please be prepared to bring your photo ID each day at check out.


The school my local camp operates out of is an “open campus” and people can walk on campus anytime. How do you protect campers?

Just like the school’s teachers during the school year, our staff is trained to approach all visitors to campus. Our staff also rehearses a lockdown process while setting up for camp, for use in the unlikely event that we’d need to shelter in place.


Do you have protocol in the event of an emergency, like a fire?

We have evacuation plans at each of our sites and camp staff is trained on what to do in the event of almost any emergency, including earthquakes, fire, airborne exposures, and much more. Prior to camp, we notify all first responders that camp is operating in their community so that they are prepared to support any emergencies that may arise.


Have you had 3rd party certification for your safety procedures?

We have received the Markel Safety 1st* award for over 6 years running. Keeping your camper physically and emotionally safe is, above all, our highest priority, and we have an excellent safety record that proves we’re serious.

*Markel's Safety 1st program recognizes policyholders who have shown an exceptional commitment to the safety of their employees and customers. Camps and clubs must meet stringent criteria to quality for the Safety 1st designation. They must have a proven safety record, undergo formal assessments and inspections, and participate in continuing education and certification programs.


Getting ready for camp

Is there anything I need to do between signing up and showing up on the first day of camp?

Yes. Log in to your account and review your registration details. Check your camper's emergency contacts and t-shirt size and confirm that you've signed up for lunch or extended care if you need it. If you see discrepancies or have questions, give our customer service team a call at 800-854-3684. If you've purchased lunch and would like to customize your camper’s  menu, you must do so by 8 am the day before camp.


What should my camper wear/bring to camp?

Campers should wear casual clothing that can get dirty and comfortable shoes for indoor and outdoor activities.

If you've purchased lunch, the only sustenance your camper needs is a water bottle. If your camper's day includes afternoon extended care, please include a snack as well. If you do not plan to purchase lunch, please pack your camper a snack, lunch and a water bottle (plus a second snack for afternoon extended care, if needed).

Campers should arrive with sunscreen already applied and may want to bring a hat and additional sunscreen.


What happens at camp

What are the check-in and check-out times at camp?

At Camp Galileo and Galileo Summer Quest, check-in on Monday of each week is 8:30 am – 9 am. Tuesday – Friday, check-in is 8:50 am – 9 am. Check-out is at 3 pm every day. If your Nebula is signed up for the part-day program at Camp Galileo, check-out is at 1 pm.

At Summer Camps @ The Tech, check-in on Monday of each week is 8:30 am – 9 am for morning classes and 12:30 pm – 1 pm for afternoon classes. Tuesday – Friday, check-in is 8:45 am – 9 am for morning classes or 12:50 pm – 1 pm for afternoon classes. Check-out is at 12 pm for morning classes and 4 pm for afternoon classes.

At all of our camps, we ask a parent or guardian to check in with campers on Monday. To keep campers safe, we also require a photo ID and signature from an authorized adult every day at check-out.


My kids are signed up for two different Galileo camps in the same week. What should I do?

If your kids are attending Camp Galileo or Galileo Summer Quest at two different locations during the same week, you can check in as early as 8:30 am and check out as late as 3:20 pm. Simply give the staff at your camp a heads up on Monday if you need to take advantage of these extended hours. Campers cannot check in before 8 am or check out after 6 pm.


What does a typical day at Camp Galileo look like?

Our budding innovators explore art, science and outdoor activities every day of the week, in an environment infused with fun camp traditions like team color day, water day and capture the rubber chicken.

Here's a typical day at Camp Galileo:

  • 8 am – 9 am - Optional extended care
  • 8:50 am – 9 am - Campers greeted by staff and checked in
  • 9 am – 9:15 am - Summer camp begins—opening ceremony and/or team building
  • 9:15 am – 10:30 am - First rotation: Art*
  • 10:30 am – 10:45 am - Snack break
  • 10:45 am – 12 pm - Second rotation: Science*
  • 12 pm – 1 pm - Lunch (bring your own or sign up for our healthy lunch program) and outdoor play
  • 12:50 am – 1 pm - Optional Nebula part-day program ends—parents pick up part-day campers
  • 1 pm – 2:15 pm - Third rotation: Outdoors*
  • 2:15 pm – 3 pm - All-camp game and/or closing ceremony
  • 3 pm - Summer camp ends—parents pick up campers and sign out with staff
  • 3 pm – 6 pm - Optional extended care

* Rotation order changes daily


What does a typical day at Galileo Summer Quest look like?

Emerging visionaries spend most of their days digging deep into their majors, with lots of time along the way to for fun with friends at all-camp activities like the GSQ variety show and water day.

Here's a typical day in the life of a Galileo Summer Quest camper:

  • 8 am – 9 am - Optional extended care
  • 9 am – 9:15 am - Summer camp begins—opening ceremony and/or team building
  • 9:15 am – 10:30 am - Major time
  • 10:30 am – 10:45 am - Snack break
  • 10:45 am – 12 pm - Major time
  • 12 pm – 1 pm - Lunch (bring your own or sign up for our healthy lunch program) and camp activities
  • 1 pm – 2:30 pm - Major time
  • 2:30 pm – 3 pm - All-camp activity and/or closing ceremony
  • 3 pm - Summer camp ends—parents pick up campers and sign out with staff
  • 3 pm – 6 pm - Optional extended care


What does a typical day at Summer Camps @ The Tech look like?

At Summer Camps @ The Tech can design the day just the way you like it—one class or two classes, extended care in the morning or afternoon, lunch—our accommodating schedule and wide range of classes make the possibilities (almost) endless, but here's the basic format:

  • 8 am – 9 am -  Optional extended care
  • 9 am – 12 pm - Morning class
  • 12 pm – 1 pm - Supervised lunch break for campers in both morning and afternoon classes (bring your own lunch or sign up for ours)
  • 1 pm – 4 pm - Afternoon class
  • 4 pm – 5:30 pm - Optional extended care


How will I know what my camper is up to all week?

We make it easy. Throughout your camp week, you'll receive email letting you know important announcements and a weekly breakdown of the amazing projects your camper will be creating.

You'll also receive logistical info to help you prepare for camp—look for your Guide to Camp in your inbox each week before camp begins.



What if my camper loses something at camp?

We have a place for that. Every camp has a lost and found, kept in a designated spot throughout the summer. If you think an item of yours was left behind at camp, check with your Camp Director and chances are, we'll find it. Unfortunately, we are unable to store lost and found items once camp is over, so don't wait to start your search—we will donate any unclaimed items on the final day of camp at each location.


I have ideas for how to make camp better! How should I share them?

Your feedback is incredibly important to us, so we want to hear from you. Every Friday of a week you spend with Galileo, we'll send you an email with a link to our weekly survey. Once you fill it out, we'll do some careful reading and immediately start making improvements to make the next week of camp even better.


Other Stuff

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I still have questions. What now?

Not a problem. We're here to help. Drop us a line at or give our customer service team a call at 800-854-3684. You can find us by the phone Monday – Friday, 8:30 am – 5:30 pm PST.


Promotions and Specials

How can I save on camp?

Check out all of our active discounts and savings by visiting our Promotions and Specials page.